Conversational AI for Marketing,
Commerce, and Customer Service

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Conversations People Love

Messaging is the new browser. AI is the new interface.
Conversational AI for
Marketing

Build one-to-one customer relationships and convert potential fans into advocates

Conversational AI for
Commerce

Adopt adaptive approaches and intelligently guide customers to convert

Conversational AI for
Customer Service

Provide world-class customer service with a Human+AI dream team

See how Aflac trained our AI to offer assistance with benefits enrollment via DuckChat

Engagement. Relationships. Revenue.

Drive tangible business results by engaging with your customers where they are at

Centrally Manage Cross-Platform Messaging Channels

Turnkey software allows brands to manage their messaging presence across all of the most popular messaging apps from a single dashboard.
Our analytics capture trending topics and conversation sentiment, and uncover new sales and engagement opportunities to propel messaging as a core channel for unprecedented user engagement, operational efficiency and sales.
msg.ai integrates with popular customer support offerings

The World’s Best Conversational AI

Acts with human-like intelligence

Responds effectively by understanding customer intent and maintaining a long and short-term memory

Scales with a single “AI brain”

Streamlines knowledge and addresses a range of scenarios across the customer journey

Learns the way people do

Handles increasingly sophisticated conversations over time by learning through instruction, examples, and experience

Learn how to leverage AI to build
one-to-one relationships

Conversational interfaces:
Messaging as the new Browser

Discover how to take advantage of messaging as an interaction channel.

Leveraging Machine
Learning and Prediction for Conversational Commerce

Learn about the value deep learning can bring to your marketing efforts on messaging platforms.

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