AI for brilliant customer service

Be one step ahead with immediate, accurate resolutions on email, chat and social.

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Listen and resolve—don't just respond

Go beyond simple replies and deliver high-quality resolutions. Our AI uses deep learning natural language understanding and sentiment analysis to contextualize every person’s unique situation to effectively close tickets.

Always convenient for your customers

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Email

Let us respond to your emails directly

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Chat

In-app, Web chat and SMS/MMS—we’ll be there

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Social

Be present, 24/7, across your social channels

Identify issues before your customers do

Through deep integrations with your business systems, proactive customer service goes on auto-pilot. Alert your customers of an issue before they contact you. It’s a refreshingly new approach to customer support.

Build a workforce multiplier

Use AI in tandem with human agents, enabling the AI to respond to repeatable issues, and empowering humans to focus on high-value tasks. 

“Digital innovation has been at the center of our strategy to democratize the runway and the TMY.GRL bot on Messenger introduces a new level of accessibility, engagement and personalization for our global audience.”
Tommy Hilfiger
Fashion designer and founder of Tommy Hilfiger

AI for Next-Gen Customer Service

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Understand what customers are saying to reply accurately and empathetically

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Collaborate with human agents to offer responsive, high quality resolutions

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Become proactive and identify issues before your customers are even aware 

Explore how msg.ai could work at your company with an in-depth demo

Request a demo