AI for brilliant customer service

Be one step ahead with immediate, accurate resolutions on email, chat and social.

Listen and resolve—don't just respond

Go beyond simple replies and deliver high-quality resolutions. Our AI uses deep learning natural language understanding and sentiment analysis to contextualize every person’s unique situation to effectively close tickets.

Always convenient for your customers

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Email

Let us respond to your emails directly

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Chat

In-app, Web chat and SMS/MMS—we’ll be there

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Social

Be present, 24/7, across your social channels

Build a workforce multiplier

Bring together the best of human and AI. Our Virtual Customer Assistant responds to repeatable issues without delay. A Virtual Agent Assistant gives agents the information and context to resolve issues quickly.

Identify issues before your customers do

Through deep integrations with your business systems, proactive customer service goes on auto-pilot. Alert your customers of an issue before they contact you. It’s a refreshingly new approach to customer support.

“Digital innovation has been at the center of our strategy to democratize the runway and the TMY.GRL bot on Messenger introduces a new level of accessibility, engagement and personalization for our global audience.”
Tommy Hilfiger
Fashion designer and founder of Tommy Hilfiger

AI for Next-Gen Customer Service

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Understand what customers are saying to reply accurately and empathetically

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Collaborate with human agents to offer responsive, high quality resolutions

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Become proactive and identify issues before your customers are even aware 

Explore how msg.ai could work at your company with an in-depth demo

Request a demo