The keys to a world-class customer experience are now in your hands.

The first AI platform for customer service that allows businesses to activate, manage and train AI to automate tickets, enhance agent productivity and provide world-class customer support.

Listen and resolve—don't just respond.

Go beyond simple replies, and start delivering high-quality resolutions. Our AI uses deep learning natural language understanding and sentiment analysis to contextualize every person’s unique situation to effectively and quickly close tickets.

We live where your customers are.

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Email

Let us respond to and resolve their emails directly

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Chat

In-app, web chat and SMS — we’ll be there

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Social

Be present, 24/7, across your key social channels

Multiply your workforce without multiplying your workforce.

Here’s how to reduce costs and boost CSAT at the same time. msg.ai’s channel-agnostic platform multiples your company’s workforce by giving valuable time back to your support agents, while delighting your customers with faster resolutions.

Identify issues before your customers do.

Through deep integrations with your business systems, proactive customer service goes on autopilot. Alert your customers of an issue even before they contact you. It’s a refreshingly new approach to customer support.

“Digital innovation has been at the center of our strategy to democratize the runway. The TMY.GRL bot on Messenger introduces a new level of accessibility, engagement and personalization for our global audience.”
Tommy Hilfiger
Fashion designer and founder of Tommy Hilfiger

AI for Next-Gen Customer Service.

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Understand what customers are saying to reply accurately and empathetically

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Collaborate with human agents to offer responsive, high quality resolutions

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Become proactive and identify issues before your customers are even aware 

Let’s talk about how msg.ai can help you make customer service a competitive advantage.