AI for brilliant customer service
Be one step ahead with immediate, accurate resolutions on email, chat and social.
Listen and resolve—don't just respond
Go beyond simple replies and deliver high-quality resolutions. Our AI uses deep learning natural language understanding and sentiment analysis to contextualize every person’s unique situation to effectively close tickets.
Always convenient for your customers
Let us respond to your emails directly
In-app, Web chat and SMS/MMS—we’ll be there
Be present, 24/7, across your social channels
Build a workforce multiplier
Bring together the best of human and AI. Our Virtual Customer Assistant responds to repeatable issues without delay. A Virtual Agent Assistant gives agents the information and context to resolve issues quickly.
Identify issues before your customers do
Through deep integrations with your business systems, proactive customer service goes on auto-pilot. Alert your customers of an issue before they contact you. It’s a refreshingly new approach to customer support.
AI for Next-Gen Customer Service
Understand what customers are saying to reply accurately and empathetically
Collaborate with human agents to offer responsive, high quality resolutions
Become proactive and identify issues before your customers are even aware