Give your customers a brilliant experience.
msg.ai is an AI platform that provides a smart, seamless way for enterprises to automate customer service interactions on email, chat and social.
Listen and resolve—don't just respond.
Go beyond simple replies, and start delivering high-quality resolutions. Our AI uses deep learning natural language understanding and sentiment analysis to contextualize every person’s unique situation to effectively and quickly close tickets.
We live where your customers are.
Let us respond to and resolve their emails directly
In-app, web chat and SMS — we’ll be there
Be present, 24/7, across your key social channels
Build a workforce multiplier.
Bring together the best of human and AI. Our Virtual Customer Assistant responds to repeatable issues without delay. Our Virtual Agent Assistant provides agents with the information and context they need to resolve issues quickly.
Identify issues before your customers do.
Through deep integrations with your business systems, proactive customer service goes on autopilot. Alert your customers of an issue even before they contact you. It’s a refreshingly new approach to customer support.
AI for Next-Gen Customer Service.
Understand what customers are saying to reply accurately and empathetically
Collaborate with human agents to offer responsive, high quality resolutions
Become proactive and identify issues before your customers are even aware