How do you maintain brand safety with conversational AI?

To some, AI seems like the wild, wild west with risk lurking behind every swinging door…It doesn’t have to be.  We’ve seen the headlines. “AI goes rogue!” “AI causes PR nightmare.” “Bot is racist / offensive / rude.” A few […]  

Infographic: The AI Powered Customer Service Organization

How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate responses immediately, while other times AI Agents gather information from various systems or the customer before looping in a human agent. We wanted to take a […]  

Tier 1 Customer Service Tickets Are Costing You

Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that by 2020, customers will manage 85% of the relationship with an enterprise without interacting with […]