Infographic: The AI Powered Customer Service Organization

How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate responses immediately, while other times AI Agents gather information from various systems or the customer before looping in a human agent. We wanted to take a look at a few of the different routes an incoming customer service ticket may take when AI and humans are working together.

As you will see in our infographic, no message is treated equally.  Questions? We’d love to chat.

Tier 1 Customer Service Tickets Are Costing You

Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that by 2020, customers will manage 85% of the relationship with an enterprise without interacting with […]