Do SMBs and startups need AI for Customer Support?

Yes. Here’s why companies – regardless of size –  can’t afford to de-prioritize the customer experience.  For the first time ever, brand love is not reserved for the companies that have category dominance, the deepest pockets or the widest distribution […]  

How to write copy for your conversational AI

Best practices for creating a meaningful and engaging automated customer service experience Advertising copy packs a punch. Online self-help wikis and FAQs offer factual explanations. Conversational AI copy is somewhere in between. Creating copy for a customer service AI is […]