Learn more about msg.ai.

We are on a mission to make contacting companies a brilliant customer service experience

Msg.ai is a workforce multiplier: we empower AI to respond immediately to that 50% of customer issues that are repeatable, while enabling human agents to focus on high-impact work. We strive to ensure that every time your customers have an issue, a question or a need, they receive a brilliant experience.

Help us build the new standard in customer support automation.

Leverage AI To Remove Friction From The Customer Service Experience

msg.ai in the news

2019 AI Outlook: Is Customer Service The New Marketing?


Leverage AI To Remove Friction From The Customer Service Experience

The Alleged Threat Of AI Taking Away Human Jobs Is Not What We Think It Is

We’re measuring AI all wrong

WestJet launches AI-powered chatbot to help manage your trip

Partner Interview: msg.ai

The Turing test holds no value in assessing conversational AI

Investors & Advisors


Dick Costolo
Former CEO, Twitter


Demis HassAbIs
Co-founder & CEO, Google DeepMind


Nikesh Arora
CEO, Palo Alto Networks


GokUl Rajaram
Head of Product, Square


Greg Brockman
Co-Founder and CTO, OpenAI


Mustafa Suleyman
Co-founder, Google DeepMind


Paul Buchheit
Creator of Gmail


Chris Wiggins
Professor, Columbia University


Adam Bain
Former COO, Twitter

Let’s talk about how msg.ai can help you make customer service a competitive advantage.