About Us

We are on the mission to make contacting companies a brilliant customer service experience. We’re a workforce multiplier: we empower AI to respond immediately to the over 50% of customer issues that span across the same repeatable issues while enabling human agents to focus on high-impact work. We strive to ensure that every time a customer has an issue, question or need, they have a brilliant experience.

Help us build the new standard in AI

msg.ai in the news

We’re measuring AI All wrong

WestJet launches AI-powered chatbot to help manage your trip

Partner Interview: msg.ai
The Turing test holds no value in assessing conversational AI

Aflac’s Duck Gets A Messenger Chatbot

How Retail Giant Tommy Hilfiger Changed His Business Model and Increased Sales by 150 Percent In One Year

All The Tech Plans For Tommy Hilfiger’s LFW Show
Teads Launches World’s First Video Ad Chatbot
Anne Frank House Launches Bot for Messenger
Tommy Hilfiger Launches Chatbot on Facebook Messenger to Tie to Gigi Hadid Collection
Facebook steps in to prove the value of chatbots with Tommy Hilfiger
Anatomy of an Ad: How Unilever’s Signal Used Chatbots to Spread the Word on Brushing Teeth
Multivariate testing in Msg.ai helps you measure the tone of your chatbot
Msg.ai’s Puneet Mehta on The Rise of AI, The Potential For Bots and Life As A Current YC Startup
Your Ketchup is Sending a Facebook Message

Investors & advisors


Dick Costolo
Former CEO, Twitter


Demis HassAbIs
Co-founder & CEO, Google DeepMind


Nikesh Arora
CEO, Palo Alto Networks


GokUl Rajaram
Head of Product, Square


Greg Brockman
Co-Founder and CTO, OpenAI


Mustafa Suleyman
Co-founder, Google DeepMind


Paul Buchheit
Creator of Gmail


Chris Wiggins
Professor, Columbia University


Adam Bain
Former COO, Twitter

Let’s talk about how msg.ai can help you make customer service a competitive advantage.