AI for Customer Service: Righting the Ship

eBook: AI for Customer Service: Righting the Ship



Companies need AI to meet consumer expectations for immediate and personal support, yet Forrester predicts that a backlash will start to emerge against purposeless bots. In this new eBook, you’ll learn: 
 
  • How to protect your company against negative consumer predisposition
  • How to use AI as a workforce multiplier to transform customer service
  • How to use AI to solve business problems 
  • A recipe to launch a successful AI for customer service

This eBook features research from Forrester’s 2019 Predictions for Customer Support and Sales. 

Companies righting the ship: