How AI in the Workforce is Transforming Travel

In today’s technology-driven world, consumers’ expectations for quick, frictionless service are higher than ever. AI that enters the workforce will enhance consumers’ pre, during and post-travel touchpoints as well as ongoing customer support by providing immediate, high-quality resolutions. As the consumer interaction model evolves with AI, new ways to conduct business will arise–and perhaps new means for monetization.

Watch the video below to see WestJet’s Chief Digital Officer Alfredo Tan and msg.ai’s Founder/CEO Puneet Mehta discuss:

  • How to create a culture of innovation

  • How to drive travel digital transformation with AI

  • An action plan to gain organizational buy-in

  • How to get everyone excited about transforming the travel experience

Learn more about msg.ai’s solution for travel companies. 

Alfredo Tan

Chief Digital Officer, WestJet

Puneet Mehta Founder/CEO, msg.ai

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