How to get executive buy in for AI-Powered Customer Service

A quick guide to becoming a champion for Automated Support within your organization. AI is no longer reserved for the companies that are first-to-market; the ones that liberally trial new technologies on a whim with varying degrees of success. No…AI-powered […]  

The AI customer service stats you need to know in 2019

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets.  Companies are equally praised for the exceptional support they provide, while others relentlessly chastised for failing […]  

New eBook: AI for Customer Service: Righting the Ship

The promise of bots made many companies jump in early. AI opened the door for a new type of connection with consumers: 1-on-1 direct conversations, on-demand 24/7, and at scale. This gold-rush led to a plethora of purposeless bots that […]  

AI for Customer Service: Winning Strategies

Forrester’s Ian Jacobs recently joined msg.ai’s Founder & CEO, Puneet Mehta, as a featured guest in a webinar where they unveiled how world-class companies can create real-world AI in customer service. No more buzz or hype. It’s all actionable strategies that can be used today […]  

Does my company need AI?

It’s easy to get excited about AI. After-all, it promises to elevate the customer experience by making sure that every time a person reaches out to your company, they have a brilliant customer experience: personal, immediate and convenient support on […]