Infographic: The AI Powered Customer Service Organization

How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate responses immediately, while other times AI Agents gather information from various systems or the customer before looping in a human agent. We wanted to take a look at a few of the different routes an incoming customer service ticket may take when AI and humans are working together.

As you will see in our infographic, no message is treated equally.  Questions? We’d love to chat.

Tier 1 Customer Service Tickets Are Costing You

Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that by 2020, customers will manage 85% of the relationship with an enterprise without interacting with […]  

Fake News: AI for Customer Service – Hype vs. Reality

When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s possible today. The evolution of AI is pretty remarkable. Just look at self-driving cars. While […]  

Are KPIs keeping your customer support team down?

How AI-powered automation can deliver on a customer support organization’s most critical KPIs It’s not easy running a customer support group these days. Agents are pulled in a million different directions; forced to jump between various systems to answer a […]  

How to get executive buy in for AI-Powered Customer Service

A quick guide to becoming a champion for Automated Support within your organization. AI is no longer reserved for the companies that are first-to-market; the ones that liberally trial new technologies on a whim with varying degrees of success. No…AI-powered […]