Infographic: The AI Powered Customer Service Organization

How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate responses immediately, while other times AI Agents gather information from various systems or the customer before looping in a human agent. We wanted to take a […]  

Fake News: AI for Customer Service – Hype vs. Reality

When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s possible today. The evolution of AI is pretty remarkable. Just look at self-driving cars. While […]