Infographic: The AI Powered Customer Service Organization

How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate responses immediately, while other times AI Agents gather information from various systems or the customer before looping in a human agent. We wanted to take a look at a few of the different routes an incoming customer service ticket may take when AI and humans are working together.

As you will see in our infographic, no message is treated equally.  Questions? We’d love to chat.

Fake News: AI for Customer Service – Hype vs. Reality

When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s possible today. The evolution of AI is pretty remarkable. Just look at self-driving cars. While […]