How to write copy for your conversational AI

Best practices for creating a meaningful and engaging automated customer service experience Advertising copy packs a punch. Online self-help wikis and FAQs offer factual explanations. Conversational AI copy is somewhere in between. Creating copy for a customer service AI is […]  

How to get executive buy in for AI-Powered Customer Service

A quick guide to becoming a champion for Automated Support within your organization. AI is no longer reserved for the companies that are first-to-market; the ones that liberally trial new technologies on a whim with varying degrees of success. No…AI-powered […]  

Does my company need AI?

It’s easy to get excited about AI. After-all, it promises to elevate the customer experience by making sure that every time a person reaches out to your company, they have a brilliant customer experience: personal, immediate and convenient support on […]  

6 Ways to Improve the Customer Experience with AI

Customer service today is broken, marred by inefficiency that leaves customers frustrated and support employees disenchanted. Consumers experience long hold times or are an unwitting participant in the virtual game of pinball, getting knocked from one agent to the other […]  

The Turing test holds no value in assessing conversational AI

This originally published in VentureBeat.  AI is becoming the new user interface. From self-driving cars and Amazon’s Alexa to robo-advisors and facial recognition locks, consumers are interacting with AI like never before. And this is just the beginning. For years, AI enthusiasts […]