Does my company need AI?

It’s easy to get excited about AI. After-all, it promises to elevate the customer experience by making sure that every time a person reaches out to your company, they have a brilliant customer experience: personal, immediate and convenient support on […]  

6 Ways to Improve the Customer Experience with AI

Customer service today is broken, marred by inefficiency that leaves customers frustrated and support employees disenchanted. Consumers experience long hold times or are an unwitting participant in the virtual game of pinball, getting knocked from one agent to the other […]  

The Turing test holds no value in assessing conversational AI

This originally published in VentureBeat.  AI is becoming the new user interface. From self-driving cars and Amazon’s Alexa to robo-advisors and facial recognition locks, consumers are interacting with AI like never before. And this is just the beginning. For years, AI enthusiasts […]  

Would you trust an AI with your wallet?

Trust is having a moment. And for good reason. The backlash Facebook is facing boils down to breaking the trust of consumers in how they protect their data. To rebuild consumer confidence, Facebook is turning to AI to solve their […]