AI for Customer Service: Winning Strategies

Forrester’s Ian Jacobs recently joined msg.ai’s Founder & CEO, Puneet Mehta, as a featured guest in a webinar where they unveiled how world-class companies can create real-world AI in customer service. No more buzz or hype. It’s all actionable strategies that can be used today […]  

Do consumers want AI Agents?

It’s easy to wonder what consumers want and expect out of AI. Are they terrified that AI is taking over the world, as some media reports would have you think? Or are they mystified with Hollywood’s portrayal of AI in […]  

6 Best Customer Service AI Use Cases

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers terms and empowering human agents to work smarter. The use cases seem endless, so we’ve pulled together the best opportunities for AI-powered customer […]