How it Works

Customize skills

Leverage our industry skills to accelerate deployment or upload historic data, like call logs or emails, to create your own skills. 

AI use cases
Train & Design Conversations

Combine human + AI

Integrate AI into your existing desk software enabling humans + AI to work together. AI responds immediately to simple, repeatable issues while also acting as the first line of defense, clarifying and gathering information, before handing it over to a human. 

Build integrations

Fully integrate with complex business systems like CRM, OMS and inventory management to create a single channel experience that resolves issues and closes tickets, not simply responds.

xBuild Integrations
Analyze

Analyze

Access real-time actionable insights on cross-channel conversations from a secure control center. Identify new knowledge areas to train and understand the impact AI is having on your customer support.

Optimize

Combine human and AI intelligence to continuously optimize the AI’s performance based on real interactions. Enable the AI to increase its responsibility over time, handling more interactions by learning how human agents respond.

Optimize

msg.ai’s AI platform for customer service

An end-to-end AI platform that automates high quality resolutions across email, chat and social. 

Let’s talk about how msg.ai can help you make customer service a competitive advantage.