AI that works for your customers and your agents.
AI that gets the job done.
- Understand what’s said – and what isn’t: Our Deep Learning Natural Language Processing (NLP) ensures your customers are always understood
- Take the next best action: Manage inquiries quickly and decisively by authorizing the AI to take the next best action – whether that’s resolving an issue directly or looping in a human agent
- Converse naturally: Our proprietary algorithms for sentiment analysis, intent and tone recognition provides personalized, relevant experiences
Employ the Human + AI Dream Team.
- Automate the simple: Your AI will resolve repeatable customer needs, freeing up humans to focus on high-impact issues
- Escalate to humans: The AI will open a ticket in your existing agent desk software when new, unique or complex issues arise
- Two-way learning: Your AI will learn how your human agents respond so it can automate more customer needs over time
Offer proactive customer support.
- Anticipate needs: Through real-time integrations, preemptively act on issues like shipping delays or delayed flights
- Automate alerts: Notify relevant customers of situations before they contact your call center
- Learn what works best: Understand the best time and circumstances to reach out based on real exchanges
Integrations, made easy.
Be on the channels that matter: Web and in-app chat, email and social
Integrate with support channels for human + AI collaboration
Resolve issues across the customer journey with CRM and OMS integrations
Never stop improving.
- Skills Explorer: Identify new customer issues and prioritize what the AI needs to learn
- Ongoing learning: Deep reinforcement learning enables the AI to learn through experience and instruction
- Support optimization: Understand how the AI is impacting the response time and overall customer satisfaction
- Propensity recognition: The AI gets better at predicting propensity through customer behavior and feedback
Purpose-built for enterprises.