AI that works beautifully with your agents.
The right synergies between human and AI.
- Human-assisted AI: your AI handles repeatable issues and loops an agent in when it encounters unknown topics
- AI-assisted humans: human agents leverage AI-powered recommendations to provide faster, more accurate responses
- Holistic learning: your AI learns from human conversations to handle more scenarios over time
Intelligent human + AI collaboration.
- Native Live Chat: enables collaborative sessions and seamless handoffs between human and AI agents
- Highly contextual handoffs: your AI escalates the conversation to human agents and passes along the relevant customer information
- AI-powered quick replies: increase efficiency of human agents by leveraging AI to recommend responses that can be sent with a click of a button
- Advanced routing rules: send the right conversations to the right agent by taking into account their areas of expertise and status
- Centralized learning: your AI easily learns possible topics and scenarios by synthesizing all conversations taking place on one platform
- Live conversations: human agents have visibility into the customer’s prior conversations so they can proceed with the necessary context
Power the AI + Human dream team on our native Agent Console, or integrate directly within your agent software platform.