AI Strategy #1 - Automate the right support issues with AI
This is part of our AI Strategies for Great Customer Service series.
Forrester’s Ian Jacobs was invited as a featured speaker in our recent webinar. In this short 3 minute segment, Ian and Puneet, msg.ai’s Founder & CEO, discuss the most effective and customer-oriented way to automate issues.
Watch the video to learn how to:
- Identify the right problems to delegate to AI
- Automate issue resolution while delivering to your brand promise
- Maintain the human intelligence and use AI to empower agents
Puneet Mehta, Founder / CEO msg.ai
Ian Jacobs, Principal Analyst, Forrester (Featured Guest)