AI Strategy #2 - Improve agent performance with AI
This is part of our AI Strategies for Great Customer Service series.
In this video segment, Forrester’s Ian Jacobs and msg.ai’s Founder & CEO, Puneet Mehta, discuss the implications as AI becomes a part of your workforce.
Watch the video to learn:
- How to use AI as a workforce multiplier, making work less stressful for agents
- How to leverage AI to handle the prep work, so agents can focus on resolution
- Different human+AI collaboration approaches and what works for your company
- Ways to let AI triage and route issues to the right human agent for faster resolution
Puneet Mehta, Founder / CEO msg.ai
Ian Jacobs, Principal Analyst, Forrester (Featured Guest)