AI Strategy #3 - Achieve high CSAT with AI

This is part of our AI Strategies for Great Customer Service series.

AI—is it hype or real? In this video segment, Forrester’s Ian Jacobs and msg.ai’s Founder & CEO, Puneet Mehta, discuss how companies can achieve high customer satisfaction with AI.   

Watch the video to learn how to:

  • Build an AI so you can avoid a “50 First Dates” moment with your valued customers
  • Design AI experiences that work for your customers—respectful, friendly, accurate
  • Leverage AI the right way: speedy resolution at times, and more empathetic, deeper connections for others 

Speakers:  

Puneet Mehta, Founder / CEO msg.ai

 Ian Jacobs, Principal Analyst, Forrester (Featured Guest) 

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