AI Strategy #5 - The new approach for customer service

This is part of our AI Strategies for Great Customer Service series.

In this exciting video segment, Forrester’s Ian Jacobs, our featured guest, and msg.ai’s Founder & CEO, Puneet Mehta, share the vision of what customer service will be—predictive and proactive. Lead your industry with these tips and tricks!  

Watch the video to learn about:

  • Real life scenarios where predictive and proactive resolution will soon be a reality
  • How AI can help you identify signals to anticipate customer needs
  • How you can reduce support tickets by resolving issues before customers reach out 

Speakers:  

Puneet Mehta, Founder / CEO msg.ai

 Ian Jacobs, Principal Analyst, Forrester (Featured Guest)

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