Your Customer Service AI Roadmap
In 3 minutes, msg.ai Founder & CEO, Puneet Mehta, reveals a 4-step process that maps out your roadmap towards great AI-powered customer service.
Watch the video to learn how to:
- Go from automation to predictive and proactive support with a tangible 4-step process
- Start with the lowest hanging fruit and achieve success immediately
- Handle customers trolling your AI and how to maintain your brand standards
Puneet Mehta, Founder / CEO msg.ai
Ian Jacobs, Principal Analyst, Forrester (Featured Guest)